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IT Support Center Introduces “Live Chat” Assistance
The IT Support Center has launched a “Live Chat” support option for members of the GW community seeking technical assistance.
April 17, 2013
The new feature allows users to chat with ITSC analysts online Monday through Friday, between 7 a.m. and 7 p.m.
In addition to offering a new way to submit requests or request assistance with issues such as configuring wireless connections or trouble accessing GW email, the feature will also allow users to receive a transcript of their chat session via email, so that they can keep the solution on file for future reference.
Solution-transcripts will also be kept on file by the Division of IT.
Following each chat session, users will be asked to complete a customer-satisfaction survey. The Division of IT will review these surveys and assess the functionality and adoption-rate of “Live Chat.”
Currently, one staff member will be available to chat during the designated hours with additionally analysts available for support during hours of high-volume traffic.
To access the “Live Chat” option, users should visit http://itsupport.gwu.edu/ and click on the “Live Chat” tab on the left side of the homepage.